A Better Way to Heat Water 

Product Service and Support

American's Product Service and Support Department is staffed by experienced and committed Technical Customer Service Personnel. All representatives are thoroughly trained in the products operation and application as well as have hands-on installation experience.

New American Replacement Part Numbers

Support person
American maintains a staff of trained professionals to assist you with any installation or troubleshooting issue that may arise. Should you still need technical assistance, warranty information, or any other information, contact one of the professionals at American.

Hours of operation:

Monday - Friday: 8:00 a.m. - 10:00 p.m.
Saturday - Sunday: 9:00 a.m. - 6:00 p.m.
* Eastern time zone

Residential:

1-800 999-9515
FAX 1-800-999-5210

Polaris/Commercial:

1-800-456-9805
FAX 1-800-999-5210

Or write to:

Warranty and Service Support
P.O. Box 1597
Johnson City, TN 37605